Seller terms for private sellers

Version 2026-11

1. Who you are

You sell as a private person: tickets you bought for your own use and can no longer use. If you sell professionally or in large numbers, sign up as a business seller.

2. Your tickets

You only list tickets you actually have and can deliver. You don't list the same ticket elsewhere at the same time, or you take it offline here as soon as it sells elsewhere. What you enter about the section, row and delivery method is correct.

3. Verification through Stripe

Payouts go through Stripe. You enter your details, ID and IBAN there and agree to Stripe's terms. SeatShift does not store your ID. A bank account belongs to one seller account.

4. Selling and delivering

When your ticket sells you get an email. You deliver the ticket through SeatShift as soon as possible and no later than the time stated in the email. You don't share tickets or barcodes outside SeatShift.

5. Fees and payout

Listing is free. When you sell, we keep the service fee you see beforehand. You receive your share 3 days after the event if the buyer has no complaint. If a sale is under review, we wait with the payout until it's resolved.

6. If something goes wrong

If you don't deliver, or a ticket is invalid, the buyer gets a refund and you receive nothing for that sale. We may charge you the cost of a replacement ticket and pause or close your account.

7. Limits

As a new seller you have 1 listing at a time of up to 4 tickets. After good sales your limit goes up automatically. SeatShift may change a limit or pause an account when needed to keep buyers safe.

8. Tax

You are responsible for your own tax return. As a platform, SeatShift is legally required to report information about sellers and their earnings to the Dutch tax authority (DAC7) when you exceed the legal thresholds. We may ask you for additional details for this, such as your tax number.

9. Price

You set your own price. Follow the organiser's rules and the law on reselling tickets.

10. Contact

Questions? Get in touch through the contact page.